John Gocher Computing Limited is now able to offer Support Contracts to all our existing clients and future clients as part of a product purchase . This will enable us to provide a comprehensive and preferential service at highly competitive rates to all our clients.
Our support contracts are flexible and clients are able to purchase support hours at the start of any development work at a substantially discounted rate compared to the standard hourly rate and also offers guaranteed support for all our applications and products.
Although primarily for support and training, support hours that are not used can be converted to product development time.
What a contract will cover
Support Provided:
Training
Online support
Telephone support
Development meetings
Liaising with other providers and departments as part of product development
Converted hours can include:
Development meetings
Product development
Working with Reports
Cross Project Management:
If the organisation/department has more than one application or product, hours purchased can be used to manage all of your portfolio under one contract once each product or application concept has been developed and installed.
Contract charges
In contract support will be charged at £95 per hour, calculated to the nearest 0.5 hour. Hours are bought either monthly or quarterly in advance.
Prior to the purchase of a support contract, we will be more than happy to discuss your needs and outline a project plan to help enable you to purchase and plan any support hours you may need for the coming year.
Non-contract charges
Adhoc support outside of contract will be charged at £133.00 per hour calculated to the nearest 0.5 hour.
What this will cover::
Training
Online support
Telephone support
Development meetings
Product development
Application development
Liaising with other providers and departments as part of product development
